Refund & Return Policy

If your item arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 days of delivery. Nothing in this policy limits rights available under applicable consumer law.

Requesting help

Email your order number, a description of the issue and relevant photos where available. We may ask for reasonable further information to assess the issue. Please obtain return approval and the correct return address before sending anything back.

Return condition & hygiene

Keep the original packaging and included accessories. For any eligible change-of-mind return, items must be unused and in their original condition. Opened or used food-contact and personal-care products are not eligible for change-of-mind returns for hygiene reasons. This does not exclude remedies for defects, damage or incorrect items.

Resolution & costs

Once an issue is confirmed, we will explain the available replacement or refund and any return arrangements. For a confirmed damaged, defective or incorrect item, we arrange or cover the approved return. Do not incur courier charges before receiving instructions.

Refund timing

Approved refunds are generally processed within 5–10 business days after approval and, when required, receipt and inspection of the return. Prepaid refunds go to the original payment method where supported. For cash-on-delivery refunds, we securely request the bank or UPI details needed to process the refund. Bank processing can add time. We never ask for your OTP or PIN.

Contact & business details

Shopieverse is operated by UnicornKart LLC. India operations: Unicornkart.

Registered address: 30 N Gould St Ste 4000, Sheridan, WY 82801, United States. This is not a returns address; contact us for return instructions.

Email: contact-us@shopieverse.in
Monday–Saturday, 10:00 AM–6:00 PM IST. We aim to respond within 24–48 business hours.